Custom embroidered orders are final — but if something isn't right, we'll make it right.
Because every jacket we produce is custom embroidered specifically for you — with your name, your hospital logo, and your specifications — we are unable to accept returns on completed orders. Custom embroidered apparel cannot be restocked or resold once it has been personalized.
We take quality seriously and stand behind every jacket we produce. If something isn't right with your order, we want to make it right.
If your jacket arrives with a defect, an embroidery error, or something that doesn't match what you ordered, please contact us directly and we'll resolve it promptly.
Because each jacket is embroidered to order, we cannot accept size exchanges on completed items. We strongly encourage you to consult the size guide available on each product page before ordering.
For team store orders, each team member selects their own size — which eliminates most sizing issues before production begins.
Orders can be cancelled for a full refund before production begins. Once a jacket has entered the embroidery process, it cannot be cancelled. If you need to cancel an order, contact us as soon as possible at our contact page with your order number.